Return and Refund Policy – Purple Offer

At Purple Offer, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and obligations.

Returns

• You may request a return within 30 days from the date of delivery.

• To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

• Certain products (such as perishable goods, personalized items, or digital products) may not be eligible for return.

Return Process

1. Contact us at support@purpleoffer.shop with your order number and details of the product you would like to return.

2. Once your return is approved, we will provide you with instructions on how and where to send your package.

3. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., defective or incorrect item).

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Please note that shipping costs are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at support@purpleoffer.shop.

Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please check with your bank or credit card provider.

• If you still haven’t received your refund, contact us at support@purpleoffer.shop.